Refund Policy

This policy applies to all purchases made through Scale Rail and covers our published services and products.

At Scale Rail, we are committed to providing quality model railway supplies. Our refund policy ensures transparency and fairness for our customers.

Eligibility Criteria

To be eligible for a refund, items must be unused and in their original packaging. Please retain your purchase receipt as proof of purchase.

Exclusions

Certain items, such as custom-made products or opened scenery kits, are not eligible for refunds. Please check our product descriptions for specific details.

How to Request a Refund

To request a refund, please contact our support team with your order details. We will assist you in initiating the refund process.

Processing Refunds

Refunds will be processed within a reasonable timeframe after approval. The amount will be credited back to the original payment method used during the purchase.

Cancellation Policy

If you wish to cancel your order, please notify us within the stipulated timeframe. We will guide you through the cancellation process to ensure a smooth experience.